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GDPR Data processing modelTicketing system of transport organizing authorities

By: Ludwig Karneth
PublicLocal AuthoritiesTransportation
This processing model relates to the ticketing system of transport organizing authorities

Purposes (5)

A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable

1
Measuring the quality of system operation
Analysis of technical problems related to the card, technical problems related to the validators, detection of functional anomalies in the information system
Legitimate interest
2
Statistical analysis of network usage
Traffic, type of tickets issued, clientele, usage by type of ticket
Legitimate interest
3
Management and monitoring of commercial relations
Management of commercial offers (for example: sending of offers by commercial partners) / Management of loyalty programs.
Legitimate interest
4
Management, issue and use of transport tickets
Management of season tickets and issue of full-fare, reduced-fare or even free tickets / Management of after-sales service operations and customer complaints.
Contract
5
Fraud Management
Detection of counterfeiting and technological fraud / Processing of technological fraud cases / Management of invalidated cards following loss or theft / Management of invalidated cards following detection of misuse (for example: detection of several dozen swipes with the same pass) / Management of invalidated cards following a payment incident.
Legitimate interest

Data categories (5)

Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)

Data for managing overdue payments

Data details


Commentsrequired
Data relating to the settlement of sums duerequired
Date and reason for rejectionrequired
Credit card numberrequired
bankrequired
Amount unpaidrequired
subscriber account numberrequired
Date of birth

Definition

person's date of birth

required
first and last namerequired

Data conservation rules

Active base:

Information relating to the management of unpaid invoices is immediately removed from the opposition list as soon as the amounts due have been settled; failing settlement, it will be kept for a maximum of 2 years from registration.

Validation data

Data details


Reason for exclusion from the validation listrequired
Date, time and place of validationrequired

Data conservation rules

Active base:

All customer data is kept for the duration of the contractual relationship, and at the end of this for two years for commercial and statistical purposes for customers and prospects. This anonymization is achieved either by completely deleting the card number, or by deleting the date, time and place of use, or by applying a strong public cryptographic 'hash' algorithm to the card number. However, validation data containing information about people's movements, associated with the card or subscriber number, which indirectly refers to a user's identity, may be kept for a maximum of 48 hours, and solely for the purpose of combating technological fraud. To enable post-payment claims management, the information required for billing (including validation data, with the exception of location), may be kept for a period of four months from the date of the events. As soon as the validation data is centralized in the system, it must be sorted so that only the data of those who have opted for post-payment is retained for this period

Payment data

Data details


Date de début et de fin de validité de la carte required
Credit card numberrequired
RIP/RIBrequired
Customer numberrequired
Subscription Typerequired
Customer Historyrequired
Name of school or universityrequired
Situation socioprofessionnellerequired
Payment methodrequired
Identity and address of payer if different from subscriberrequired

Data conservation rules

Active base:

All customer data is kept for the duration of the contractual relationship, and at the end of this for two years for commercial and statistical purposes for customers and prospects.

Management data for free or reduced fare transport tickets

Data details


Transport operating agent statusrequired
Large family statusrequired
Revenusrequired
Social benefitsrequired
Agerequired
Disabilityrequiredsensitive data
schoolingrequired

Data conservation rules

Active base:

All customer data is kept for the duration of the contractual relationship, and at the end of it for two years for commercial and statistical purposes for customers and prospects.

Traveler identification data

Data details


Justificatif de domicileoptional
Copy of IDoptional
Photography

Definition

Photograph including the person's face

required
Email addressrequired
Telephone numberrequired
Postal Addressrequired
Date and place of birthrequired
Name and surnamerequired
Sexerequired
Civilityrequired

Data conservation rules

Active base:

All customer data is kept for the duration of the contractual relationship, and at the end of this for two years for commercial and statistical purposes for customers and prospects.

Data subject (1)

A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process

  • Customers

Author:
Ludwig Karneth
Ludwig Karneth

Created at:07/08/2023

Updated on:07/22/2023

License: © Creative commons :
Attribution / Pas d'utilisation commerciale
CC-BY-NC AttributionPas d'utilisation commerciale

Nb using:2


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