GDPR Data processing modelEavesdropping and spot recording of telephone conversations in the workplace

By: Ludwig Karneth

Human resourcesPrivateCurrentIT and telecoms

The purpose of this processing is to monitor and record employees' telephone conversations in the workplace. Its purpose is to train employees and improve service.

Purposes (3)

A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable

Employee evaluation

Legitimate interest

Employee training

Legitimate interest

Service quality improvement

Legitimate interest

Data categories (3)

Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)

Employee identity data

Data details

Type of license heldrequired

dependent children

required

Marital status

required

Family status

required

Personal data

optional

Professional contact detailsrequired

Nationalityrequired

Date and place of birthrequired

Sexerequired

Photography

optional

First namerequired

--Name

required

Data conservation rules

Active base:

In view of the 2-year statute of limitations concerning the performance of the employment contract (art. L. 1471-1 CT), it is recommended that all documents relating to the performance of the employment contract (disciplinary file, appraisal interviews, timesheets, leave authorizations and supporting documents...) be kept for at least 2 years.

Technical information about the call

Data details

Call durationrequired

Date and timerequired

Data conservation rules

Active base:

Records must not be kept longer than six months from the date of collection. The retention period for analysis documents (reports and analysis grids) drawn up in the context of direct or deferred call monitoring is set at a maximum of one year.

Evaluator identification data

Data details

Function required

Telephone numberrequired

Postal Addressrequired

Name and surnamerequired

Data conservation rules

Active base:

Duration required to fulfill the purpose

Data subject (1)

A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process